PRIVACY POLICY
This Privacy Policy governs the manner in which Maryborough Regional Arts Council Inc. (MRAC) uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site, databases used by MRAC and all products and services offered by MRAC.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, purchase tickets, take out membership, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name,
email address, mailing address, phone number, payment information, or other information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site and third party sites may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them on this and potentially other sites. This information may be used to provide measurement services and to target advertising. Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate the User’s IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
The User may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent.
How we use collected information
MRAC collects and uses Users personal information for the following purposes:
To improve customer service
The User’s information helps us to more effectively respond to the User’s service requests and support needs.
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from the User.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer content, a promotion, a survey or other Site feature
We send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
If the User decides to opt-in to our mailing list, the User will receive emails that may include MRAC news, membership information, details about related Arts events, etc. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email or the User may contact us via our Site.
How long we retain the User’s data
Transaction details are retained indefinitely, for customer service purposes. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can ask to see, edit or delete their personal information at any time (except they cannot change their username). Website and database administrators can also see and edit that information.
How we protect the User’s information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the User’s personal information, username, password, transaction information and data stored on our Site.
Third party websites
Users may find advertising or other embedded content on our Site that link to the sites and services of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
MRAC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. The User acknowledges and agrees that it is their responsibility to review this privacy policy periodically and become aware of modifications.
Acceptance of these terms
By using this Site, the User signifies their acceptance of this policy and terms of service. If the User do not agree to this policy, please do not use our Site. The User’s continued use of the Site following the posting of changes to this policy will be deemed their acceptance of those changes.
Contacting us
If the User has any questions about this Privacy Policy, our website / databases or our practices, please contact MRAC on our website Contact page.
MRAC Privacy Policy Version 1 March 2025
